Shop Policy
Hello and welcome to Luste Edition!
We love working with creative people and to do what we love in the best possible way and be useful. We aim to please you guys, so if there is ever a problem, we would love to assist!
Payment
We Accept:
- Paypal Payment
- Credit Card via *Paypal
*you can pay with credit or debit card without having to sign up for a PayPal account. After you submit your order click the “Pay with my credit or debit card” button. Paypal is simple, safe and easy!
Shipping Costs
We ship internationally!
- Latvia 3 EUR
- Europe 4 EUR
- Everywhere else 6 EUR
General Shipping Information
We ship orders within 3 to 5 working days of purchase.
We will send orders to the address listed on Etsy account by default, unless other address preferred and requested by you in advance.
We ship using registered mail with delivery confirmation. You will receive tracking/confirmation in your email once your package is shipped.
Please check your junk mail folder if you could not find it in your inbox folder.
Custom duties and/or taxes are the responsibility of the buyer.
We can't held responsible for losses or delays of post service due to holidays or weather conditions, but kindly contact us and we will be happy to solve the problem.
EXPECTED SHIPPING TIME
- Europe 5-14 working
- US, Canada and Australia - 7-20
- For the rest of the world - 25 working days
EXPRESS SHIPPING
If you would like an express shipping you should contact us before making an order and we will let you know of the possibilities ASAP.
Refunds and Exchanges
Please contact us before returning the items.
NB! Return for refund within 30 days.
- Returns only acceptable for defective or wrong item delivery.
- Item must be return within 7 days after the buyer receives it. The original
- Once your return is received and inspected, we will send you an email.
- If there is no problem with the item received, shipping, handling, and insurance fees are NOT refundable and buyer is responsible for return shipping cost.
- If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.
- We will issue a credit to you after we receive the returned products and examine it.
- Shipping costs are not refunded and are the buyers responsibility (unless it was our mistake).
- Losses, damages and any fees and taxes are applied by your country is not acceptable.
- We are not responsible for lost uninsured packages.
Additional Policies and FAQs
Printing colours may appear slightly different in photos and on different screens
Wholesale and custom orders acceptable. Please write me details and I will be glad to help you.
Always contact us if you have any concerns or questions. We really do our best to satisfy your needs and we're pretty sure there's always a solution to every problem.
